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About the Role
As the CX Technical Enablement Partner at Asana, you will serve as the dedicated enablement partner for Asana’s Support and Professional Services teams and lead technical training development across Customer Experience. In this role, you will diagnose technical capability gaps and design, build, and deliver high-impact learning programs to close them.
Combining strategic advisory (roughly 40%) with hands-on curriculum and content creation (roughly 60%), you will also develop the technical depth Customer Success Managers need to drive adoption, retention, and consumption growth. Reporting to the Head of CX Enablement, you will be an integral member of a focused enablement team accelerating customer and team readiness across Asana and AI workflows.
Workplace Model
This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
About Us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner, we offer an exceptional office-centric culture combined with the best elements of hybrid work.
Key Technical Responsibilities
- check_circle Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps.
- check_circle Own and prioritize the Support and Services CX enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact.
- check_circle Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
- check_circle Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks.
- check_circle Build and scale technical certification programs for Support, Services, and Customer Success teams.
- check_circle Partner closely with the AI Product Enablement lead to ensure organizational readiness for new product capabilities and enterprise AI feature rollouts.
- check_circle Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience.
Prerequisites & Qualifications
- check Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- check 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
- check Proven track record in technical enablement, instructional design, or customer-facing technical roles (such as Support, Professional Services, Solutions Engineering, or Implementation) with a dedicated training focus.
- check Demonstrated experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
- check Deep technical acumen with the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.
- check Experience building or managing role-based technical certification and credentialing programs.
- check Strong self-starter with the ability to manage an independent roadmap, balance strategic alignment with content execution, and leverage modern digital enablement tools.
About Asana Greenhouse Board
Verified hiring organization details.
Asana is a leading enterprise work management platform designed to help teams orchestrate their work, from daily tasks to strategic initiatives. The Vancouver, BC engineering hub contributes to the development of Asana's core SaaS platform, utilizing modern web technologies and scalable architectures to support millions of global users. This hiring entity represents Asana's recruitment operations utilizing the Greenhouse applicant tracking system to onboard top-tier technical talent in Canada.