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About the Role
Squarespace has helped entrepreneurs build our digital presence for over two decades. As one of the world's largest domain providers, we are a trusted partner in one of the most consequential decisions any new business makes: choosing how they show up online.
The Head of Domains and Email will run the Domains and Email businesses as a business within a business and with ownership of product strategy, P&L, team, and commercial outcomes. This is a GM-model leadership role. You set the vision, build the org, own the numbers, and drive execution end to end. You will report directly to the President.
AI is fundamentally reshaping how people discover, register, manage, and derive value from domain names and DNS infrastructure. This role is a rare opportunity to lead that transformation at a meaningful scale and to define the very first step of every entrepreneur’s digital journey.
Business Ownership
- Own the Domains business end to end: strategy, P&L, headcount, organizational design, and long-range planning.
- Set a compelling multi-year vision and translate it into annual operating plans with clear milestones, budgets, and accountability structures.
- Own the commercial strategy: pricing, packaging, acquisition, retention, and expansion — including cross-sell and upsell into adjacent Squarespace products in close partnership with Marketing, Customer Operations, and Partnerships.
- Lead strategic partnerships with registries, resellers, channel partners, and technology vendors.
Product Strategy & Execution
- Drive a differentiated product strategy for Domains — deepening customer experiences, accelerating innovation, and integrating the Domains business into a cohesive, entrepreneur-focused product ecosystem across Squarespace.
- Develop scalable customer research practices that surface insights to drive roadmap prioritization, new product investment, and future strategy.
- Collaborate closely with Engineering to build a high-trust, high-output environment for operational and delivery excellence.
AI Transformation
- Own the AI transformation agenda for Domains, not just shipping AI features, but fundamentally reimagining the business model, operations, and competitive advantages through AI.
- Build an AI-native team where AI fluency is a baseline expectation and where humans and agents work together to move faster and deliver more customer value.
Team & Talent
- Hire, develop, and retain top talent. Build a high-performance, inclusive culture anchored in clear metrics and accountability for business results.
- Identify and develop future leaders within the Domains organization.
Key Technical Responsibilities
- check_circle Own the Domains business end to end including strategy, P&L, headcount, organizational design, and long-range planning.
- check_circle Set a compelling multi-year vision and translate it into annual operating plans with clear milestones, budgets, and accountability structures.
- check_circle Own the commercial strategy covering pricing, packaging, acquisition, retention, and expansion across adjacent Squarespace products.
- check_circle Lead strategic partnerships with registries, resellers, channel partners, and technology vendors.
- check_circle Drive a differentiated product strategy for Domains to deepen customer experiences and accelerate innovation.
- check_circle Develop scalable customer research practices to surface insights for roadmap prioritization and future strategy.
- check_circle Collaborate closely with Engineering to build a high-trust, high-output environment for operational and delivery excellence.
- check_circle Own the AI transformation agenda for Domains, fundamentally reimagining the business model and competitive advantages.
- check_circle Build an AI-native team where AI fluency is a baseline expectation.
- check_circle Hire, develop, and retain top talent while building an inclusive, high-performance culture.
Prerequisites & Qualifications
- check 15+ years of progressive leadership experience, including significant ownership of a consumer-facing product or line of business.
- check Domain expertise in Registry / Registrar or DNS products is a strong plus.
- check Demonstrated track record of building and scaling a consumer product or business from strategy through execution to measurable commercial outcomes.
- check A builder’s mindset: energized by ambiguity, decisive with incomplete information, and relentless about moving fast without sacrificing quality.
- check Proven ability to partner effectively with engineering teams and cross-functional or matrixed delivery organizations.
- check Customer-obsessed approach with a history of building for real people and holding teams to the same standard.
- check Deep understanding of AI and ML at a strategic and operational level with direct experience owning an AI transformation.
- check Exceptional communicator with strong executive presence and the ability to align diverse stakeholders around a clear vision.
About Squarespace Greenhouse Board
Verified hiring organization details.
Squarespace Greenhouse Board refers to the centralized recruitment and talent acquisition infrastructure utilized by Squarespace, a New York City-based technology company specializing in website building and hosting platforms. The board serves as the primary interface for managing the company's global hiring pipeline, candidate tracking, and talent operations, facilitating the recruitment of engineering, product, and design talent to support the company's integrated suite of web publishing tools and e-commerce solutions.