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About the Role
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
About the role...
We’re hiring a People Relations Business Partner to lead Duolingo’s approach to employee relations, leaves of absence, and workplace accommodations. You will serve as a trusted advisor to Duos, managers, and People Business Partners, bringing sound judgment and consistency to complex employee matters. You’ll manage employee relations cases, own our leave and accommodations programs, and use insights across this work to strengthen our practices and employee experience as Duolingo grows globally.
Key Technical Responsibilities
- check_circle Manage employee relations matters from intake through resolution, including employee concerns, workplace conflicts, conduct issues, and other sensitive situations.
- check_circle Lead fair, thorough, and timely workplace investigations, documenting findings and partnering with Legal and People Business Partners on appropriate next steps.
- check_circle Provide practical guidance on employee concerns, performance and conduct matters, policy interpretation, and complex workplace situations to managers and PBPs.
- check_circle Develop tools, guidance, documentation standards, and case management practices that support consistent and thoughtful decision-making.
- check_circle Work closely with People Business Partners, Legal, and other People teams to navigate complex or high-risk employee matters.
- check_circle Lead Duolingo’s global leave of absence and workplace accommodations programs, including program strategy, employee experience, policies, processes, and continuous improvement.
- check_circle Manage workplace accommodation requests from intake through implementation and follow-up, partnering with Duos and managers to identify effective, reasonable solutions.
- check_circle Serve as the internal expert and escalation point for complex leave matters, partnering with external administrators, Benefits, Legal, managers, and People Business Partners.
- check_circle Guide complex return-to-work situations and transitions between leave and workplace accommodations.
- check_circle Establish clear expectations for external leave and accommodations partners and hold them accountable for service, accuracy, timeliness, and employee experience.
- check_circle Partner with regional People Business Partners and Legal to navigate leave and accommodation matters across geographies and local requirements.
- check_circle Analyze employee relations, leave, and accommodation activity to identify recurring themes, emerging risks, and opportunities for improvement.
- check_circle Connect patterns across individual cases to broader questions about management practices, workload, role design, policies, benefits, accessibility, and the employee experience.
- check_circle Partner with People leadership, PBPs, Benefits, and Legal to translate what we’re learning into practical improvements.
- check_circle Develop meaningful measures of program health, including timeliness, consistency, outcomes, employee experience, and vendor performance.
- check_circle Provide coordination and project support across select People Business Partner priorities, including documentation, reporting, research, and process work.
- check_circle Help keep defined PBP workstreams organized and moving, bringing strong attention to detail, judgment, and execution.
Prerequisites & Qualifications
- check 5+ years of experience across employee relations, workplace accommodations, leave management, HR, or related areas, including experience independently managing complex employee matters.
- check Experience conducting workplace investigations and navigating sensitive employee relations matters from intake through resolution.
- check Strong working knowledge of workplace accommodations and leave practices, including the ADA, FMLA, and interactive process.
- check Experience advising managers and People partners on complex employee situations and translating policies and legal requirements into practical guidance.
- check Strong judgment and the ability to navigate sensitive or ambiguous situations with consistency and discretion.
- check Excellent written and verbal communication skills, including clear, objective case documentation.
- check Strong case management and organizational skills, with careful attention to confidentiality and follow-through.
- check Ability to identify patterns across individual cases and translate them into broader organizational insights.
- check Comfort working across teams, functions, and geographies in a fast-moving environment.
About Duolingo Greenhouse Board
Verified hiring organization details.
Duolingo Greenhouse Board is associated with Duolingo, a prominent technology and software company known for its popular language-learning platform. Operating within the tech sector and maintaining a presence in New York, NY, the entity relates to hiring and board functions within the broader Duolingo ecosystem, which leverages gamification and machine learning to deliver accessible education.