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About the Role
About the Role
As an API Support Engineer at Asana, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, and API debugging expertise, centered on delivering high-quality, developer-first support by combining technical depth with clear, empathetic communication.
In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes.
This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays, with the option to work from home on Wednesdays and Fridays.
About Asana
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Recognized by Fortune, Fast Company, Forbes, and Gartner, we offer an exceptional office-centric hybrid culture and are always looking for individuals who care about building technology that drives positive change.
Key Technical Responsibilities
- check_circle Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues.
- check_circle Triage and escalate API-related bugs and critical issues to R&D teams.
- check_circle Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
- check_circle Monitor internal Slack channels for urgent API support requests.
- check_circle Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
- check_circle Assist with API releases by communicating changelog updates and deprecation notices.
- check_circle Review and approve third-party app integrations based on security and compliance guidelines.
- check_circle Update developer documentation to clarify API usage and best practices.
- check_circle Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes.
- check_circle Provide customer communication support during incidents involving API, webhooks, or event streams.
Prerequisites & Qualifications
- check 3+ years of experience in technical support, developer support, application development or a related role.
- check Experience developing or integrating applications using APIs (including personal projects).
- check Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences.
- check Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
- check Ability to write and debug scripts in JavaScript or Python to interact with APIs.
- check Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues.
- check Experience working cross-functionally with engineering, product, and support teams.
- check Comfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers
About Asana Greenhouse Board
Verified hiring organization details.
Asana is a leading enterprise work management platform designed to help teams orchestrate their work, from daily tasks to strategic initiatives. The Vancouver, BC engineering hub contributes to the development of Asana's core SaaS platform, utilizing modern web technologies and scalable architectures to support millions of global users. This hiring entity represents Asana's recruitment operations utilizing the Greenhouse applicant tracking system to onboard top-tier technical talent in Canada.