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About the Role
About the Role
As an Associate Customer Success Manager at Datadog in Boston, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
About Datadog
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Key Technical Responsibilities
- check_circle Identify and qualify opportunities to expand small customers existing Datadog footprint
- check_circle Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
- check_circle Troubleshoot on issues to ensure a positive customer experience and continued product adoption
- check_circle Proactively work with customers to find expansion opportunities and increase loyalty and retention
- check_circle Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- check_circle Act as advisor to customers to ensure they’re leveraging the solution effectively
Prerequisites & Qualifications
- check Customer-minded, always trying to provide the most value possible
- check Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- check A strong communicator (written and verbal) with excellent attention to detail
- check Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- check A self-starter who can multitask and adapt to changing situations
- check Strong with time management and feel confident working in a high volume, high velocity role
About Datadog Greenhouse Board
Verified hiring organization details.
Datadog is an observability and security platform for cloud applications, providing infrastructure monitoring, application performance monitoring, log management, and user experience tracking. Headquartered in New York, New York, the technology company enables organizations to automate cloud monitoring, secure infrastructure, and gain real-time visibility into complex tech stacks. The company uses Greenhouse as its primary platform to manage global candidate sourcing and talent acquisition.