Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Consider reviewing the missing technical prerequisites before submitting your application.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
About the Role
As an Associate Renewals Manager at GitLab, you will play a pivotal role in maximizing customer retention, executing the renewal process, and retaining or expanding ARR. Operating in a remote, worldwide environment, you will evaluate license usage, complete true-up requirements, and align customer business needs with tailored renewal quotes. You will collaborate closely with Sales, Customer Success Managers, and Account Executives to ensure renewals are closed on a timely basis while minimizing customer churn and contraction.
Key Technical Responsibilities
- check_circle Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- check_circle Execute the renewal process to ensure ARR is retained or expanded.
- check_circle Evaluate license usage and complete the true-up requirements.
- check_circle Understand and align customer’s business needs and goals to generate renewal quotes.
- check_circle Provide renewals administration support to Renewals Managers, and Account Executives.
- check_circle Ensure that renewals are closed on a timely basis.
- check_circle Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
- check_circle Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
Prerequisites & Qualifications
- check Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM).
- check Demonstrated progressive experience with B2B software sales.
- check Experience with subscription GTM approaches for customer success management and renewals.
- check Effective communicator, strong interpersonal and collaboration skills.
- check Motivated, driven and results-oriented.
- check Strong negotiation, presentation and closing skills.
- check Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- check You share our values, and work in accordance with those values.
About GitLab Greenhouse Board
Verified hiring organization details.
GitLab Greenhouse Board operates as a remote-first technology and software hiring entity based in the United States, facilitating recruitment processes aligned with GitLab's broader organizational standards.