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About the Role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
An Overview of This Role
As a Benefits Analyst on GitLab's Total Rewards team, you'll support global benefits administration and take ownership of day-to-day benefits operations in India, partnering closely with a Senior Benefits Analyst. Your initial priorities will include planning benefits events at the Bangalore hub, streamlining enrollment and benefits onboarding, handling tier 1 benefit questions and escalations, taking over and improving administrative and audit processes, along with routine benefits tasks. You'll build depth in global benefits and manage assigned work with increasing independence, seeking guidance on prioritization, new assignments, and higher-risk issues. This role reports to the Manager, Global Benefits and focuses on benefits programs, not leave administration. You'll need to be based in Bangalore, with periodic office presence for hosting and managing benefits events, and flexibility to collaborate across time zones, including Pacific time.
About the Team
The Benefits team within Total Rewards supports global benefits programs, working with Payroll, Finance, People Operations, People Technology, Legal, People Business Partners, brokers, and vendors. You'll work closely with the Senior Benefits Analyst and colleagues in India, Europe, the Middle East, Africa, and Pacific time zones to support India's growing benefits needs. The team's tools include Workday, Google Workspace, Slack, and Claude. The role emphasizes accurate administration, team-member support, and practical process improvements, with opportunities to build deeper benefits expertise.
Key Technical Responsibilities
- check_circle Support day-to-day administration for assigned benefits programs, including eligibility, enrollment, benefits onboarding, billing, reporting, audits, quality assurance, documentation, and issue resolution, with a particular focus on India.
- check_circle Review benefits and team-member data from multiple sources, research discrepancies and root causes, and recommend next steps for manager or senior team-member review.
- check_circle Work with brokers and vendors on day-to-day benefits operations, and support the Senior Benefits Analyst with renewals, plan changes, implementations, testing, launches, and post-launch improvements.
- check_circle Plan, host, and manage benefits events at the Bangalore hub, and coordinate assigned benefits activities across selected countries and employment arrangements.
- check_circle Partner with Payroll, Finance, People Operations, and People Technology on accurate reporting, billing reconciliation, eligibility data, and compliance-related processes.
- check_circle Support People Operations in resolving team-member benefits inquiries, explain moderately complex benefits topics in accessible language, and escalate cases appropriately.
- check_circle Analyze benefits utilization, cost, survey, and qualitative data to identify trends and prepare summaries, insights, and recommendations that support team priorities.
- check_circle Maintain accurate documentation, process guides, trackers, and communications; support the transition of administrative processes and recommend ways to simplify, standardize, or automate them, including responsible use of artificial intelligence tools.
Prerequisites & Qualifications
- check Experience supporting benefits administration, including enrollment, reporting, and audits, and working with benefits brokers or vendors (experience supporting benefits in more than one country is required; global technology company experience is preferred).
- check Working knowledge of core benefits concepts, such as medical, dental, vision, life, disability, and supplemental benefits.
- check Experience using a human resources information system (HRIS), benefits administration platform, or similar operational tools (Workday experience is preferred).
- check Intermediate or stronger Excel or Google Sheets skills, including VLOOKUPs, filters, pivot tables, and data analysis.
- check Clear written and verbal communication skills, including the ability to explain benefits topics in accessible language and collaborate across functions.
- check Ability to manage assigned work, meet deadlines, communicate when blocked, and distinguish urgent work from work that can be sequenced.
- check A collaborative, learning-oriented approach, willingness to apply feedback, and curiosity about using artificial intelligence tools responsibly.
- check Ability to be based in Bangalore and go to our Bangalore hub to host and manage benefits events, with flexibility for collaboration across time zones, including Pacific time.
About GitLab Greenhouse Board
Verified hiring organization details.
GitLab Greenhouse Board operates as a remote-first technology and software hiring entity based in the United States, facilitating recruitment processes aligned with GitLab's broader organizational standards.