Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Consider reviewing the missing technical prerequisites before submitting your application.
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About the Role
We're transforming the grocery industry at Instacart. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
As a Billing Operations Lead, you will oversee and optimize the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.
Instacart is a Flex First team, offering the flexibility to choose where you do your best work—whether it’s from home, an office, or your favorite coffee shop. Please note: This is a remote role that may be performed from any U.S. State except California, Connecticut, New Jersey, New York, and Washington.
Key Technical Responsibilities
- check_circle Own billing portfolios across strategic retail partners and multiple revenue streams to ensure they operate accurately, executing day-to-day billing operations with a focus on revenue recognition inputs and timely month-end close.
- check_circle Develop and maintain billing policies, SOPs, and quality standards, resolving discrepancies and escalations in close partnership with Finance Systems, BD, and Revenue.
- check_circle Build dashboards, reporting, and KPIs that track billing health in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
- check_circle Scope and deliver billing system enhancements, integrations, and automation opportunities in partnership with Product and Engineering to reduce manual workload and improve operational scalability.
- check_circle Enforce internal controls, audit requirements, and contractual billing terms, while mentoring junior team members and scaling billing operations to support Instacart's growth.
Prerequisites & Qualifications
- check Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
- check 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
- check 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
- check Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
- check Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
- check Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.
- check Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes (Preferred).
- check Aptitude and demonstrated success leveraging AI solutions to improve billing processes (Preferred).
About Instacart Greenhouse Board
Verified hiring organization details.
Instacart Greenhouse Board is a remote hiring entity operating within the United States technology and software sector, associated with Instacart's broader recruitment and organizational infrastructure. Instacart is a leading grocery technology company in North America, operating an online grocery shopping and delivery service that connects customers with retailers. The engineering and technology teams at Instacart build and maintain complex distributed systems, logistics platforms, machine learning models for recommendations and search, and scalable web and mobile applications.