Skill Compatibility Diagnostics
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About the Role
Datadog is seeking a dynamic Commercial Customer Success Manager to join our hybrid workplace in Denver or San Francisco. In this role, you will proactively drive new product attachment and foster strong relationships across our existing customer base through comprehensive on-boarding, up-selling, and cross-selling. You will act as an internal advocate for the customer, keeping a sharp focus on delivering a positive customer experience rooted in relationship management and growth identification.
At Datadog, we place immense value on our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our team members can create a work-life harmony that best fits them. Join the leading observability and security platform for the AI era and help businesses manage complexity at scale.
Key Technical Responsibilities
- check_circle Partner with the sales team to ensure a smooth transition and onboarding experience for new accounts
- check_circle Proactively build relationships with customers to create mutual trust
- check_circle Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts
- check_circle Act as an advisor to customers to ensure they are leveraging the Datadog solution effectively
- check_circle Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- check_circle Collaborate cross-functionally across internal Datadog teams including Support, Product, Finance, and Legal
Prerequisites & Qualifications
- check Strong communicator with excellent attention to detail
- check Motivated by building long-term and long-lasting relationships
- check Driven by the opportunity to make a visible impact with your work
- check 5-7 years of experience in a customer account facing role
- check Customer-minded, always aiming to provide the most value possible
- check Excited by working in an ever-evolving and fluid solution-focused environment
- check Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities
About Datadog Greenhouse Board
Verified hiring organization details.
Datadog is an observability and security platform for cloud applications, providing infrastructure monitoring, application performance monitoring, log management, and user experience tracking. Headquartered in New York, New York, the technology company enables organizations to automate cloud monitoring, secure infrastructure, and gain real-time visibility into complex tech stacks. The company uses Greenhouse as its primary platform to manage global candidate sourcing and talent acquisition.