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About the Role
At Datadog, we value office culture—the relationships and collaboration it builds and the creativity it brings to the table. Operating as a hybrid workplace, we ensure our team members can create a work-life harmony that best fits them. As a Commercial Customer Success Manager based in Dublin, Ireland, you will proactively drive new product attachment and establish strong, lasting relationships across our existing customer base through effective onboarding, up-selling, and cross-selling. You’ll serve as an internal advocate for the customer, keeping your focus firmly on delivering an exceptional customer experience rooted in relationship management and growth advocacy. By following our well-defined methodology, you will help identify unique customer needs and clearly convey the value of Datadog's solutions.
About Datadog
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables organizations to move faster with clarity and confidence.
Key Technical Responsibilities
- check_circle Partner with the sales team to ensure a smooth transition and onboarding experience
- check_circle Proactively build relationships with customers to create mutual trust
- check_circle Successfully carry out the full-sales cycle for any growth opportunities in existing customer accounts
- check_circle Act as an advisor to customers to ensure they are leveraging the Datadog solution effectively
- check_circle Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- check_circle Collaborate cross-functionally across internal Datadog teams including Support, Product, Finance, and Legal
Prerequisites & Qualifications
- check 5-7 years of experience in a customer account facing role
- check Must have full professional German language skills, along with experience working with DACH customers
- check Strong communicator with excellent attention to detail
- check Motivated by building long-term and long-lasting relationships
- check Driven by the opportunity to make a visible impact with your work
- check Customer-minded, always aiming to provide the most value possible
- check Excited by working in an ever-evolving and fluid solution-focused environment
- check Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities
About Datadog Greenhouse Board
Verified hiring organization details.
Datadog is an observability and security platform for cloud applications, providing infrastructure monitoring, application performance monitoring, log management, and user experience tracking. Headquartered in New York, New York, the technology company enables organizations to automate cloud monitoring, secure infrastructure, and gain real-time visibility into complex tech stacks. The company uses Greenhouse as its primary platform to manage global candidate sourcing and talent acquisition.