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About the Role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.
We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in the territory and deliver upon our Community Growth, Engagement and business goals.
The Difference You will Make:
The Airbnb team is looking for a Community Engagement Lead to build and lead our Host Community strategy in Spain and Portugal. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.
In this role, Community custodians in each region are responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Regional Lead and build collaborative relationships with the relevant Country Manager, Policy, Legal, Marketing and Communications Leads, supply teams and central Community team to support our hosts.
Key Technical Responsibilities
- check_circle Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross-functional activities that entail community action across the territory
- check_circle Lead Community growth, engagement and impact projects and initiatives from planning to delivery
- check_circle Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
- check_circle Collaborate across functions with the Country Manager, policy, legal, communications, marketing, partnerships, and supply teams to drive meaningful impact
- check_circle Coordinate the activities and daily operations of one Community Engagement Manager
- check_circle Develop and test new value propositions and methods for growing our host communities across Spain and Portugal
- check_circle Identify new approaches to recruit, onboard and manage new community leaders
- check_circle Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation
- check_circle Lead and organise effective Community events, both online and in-person
- check_circle Identify country needs and develop in-market projects to drive Host success and accelerate business goals
- check_circle Co-develop strategies in partnership with Supply teams to optimize host performance across quality, pricing, and availability
- check_circle Drive host engagement and education on compliance initiatives and regulatory obligations collaborating closely with Policy and Legal teams
Prerequisites & Qualifications
- check 10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management
- check Strong strategic project management skills with experience leading programs and processes
- check Ability to approach Community through a strategic business lens and align Community goals with business goals
- check Familiar with regulatory environments
- check Entrepreneurial, solution-oriented, growth mindset
- check Highly autonomous and self-driven
- check Strong verbal communication and interpersonal skills
- check Effective cross-functional partner with ability to influence through persuasion, negotiation, and consensus building
- check Passion for Airbnb, our Hosts, and the mission of the company - being an Airbnb host is a plus
- check Spanish mother tongue and fluent English. Ideally also fluent in Portuguese.
- check Excellent written and oral communication skills
- check Based in Barcelona
About Airbnb Greenhouse Board
Verified hiring organization details.
Airbnb Greenhouse Board is an active technology employer in the Technology & Software sector, known for engineering rigor and scalable systems development.