Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Consider reviewing the missing technical prerequisites before submitting your application.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We’re looking for a great teammate based in India who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working across multiple workstreams in a startup-like environment.
This role will be based out of our Bengaluru hub.
Key Technical Responsibilities
- check_circle Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
- check_circle Provide outstanding technical support for new and experienced Figma users on community and social platforms
- check_circle Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
- check_circle Identify trends and areas of improvement for our community forum and other community support initiatives
- check_circle Improve engagement and create a seamless one-to-many support experience
- check_circle Collaborate with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
- check_circle Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
- check_circle Close the feedback loop with users when bugs are resolved and feature requests are implemented
Prerequisites & Qualifications
- check 2+ years’ experience in support or community roles for a technical SaaS product
- check Familiarity with design processes and tools
- check Strong technical and written communication skills, making complex ideas easy to understand
- check Proactive, responsive, and detail-oriented, with strong prioritization skills
- check Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment
About Figma Greenhouse Board
Verified hiring organization details.
Figma is a collaborative interface design and prototyping tool built on the web, enabling teams to build products together. Headquartered in San Francisco, CA with a presence in New York, NY, this entity represents Figma's active recruitment channel via Greenhouse for technical and operational roles.