Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
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About the Role
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
As a Customer Enablement Manager for Figma Weave, you’ll work directly with our larger customers to help them get the most value from the platform. You’ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. Operating out of our London hub in a hybrid format, you will partner with various internal teams to deliver a seamless, impactful, and engaging customer experience.
We’re building the next chapter of AI-native craft and creativity—where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, letting professional creatives and designers harness the world’s leading AI models without losing precision, expression, or soul. If you’re energized by helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
Key Technical Responsibilities
- check_circle Manage the adoption journey for a portfolio of large, commercial and enterprise customers
- check_circle Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- check_circle Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- check_circle Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
- check_circle Identify and empower internal champions who can advocate for Figma Weave within their organizations
- check_circle Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
- check_circle Deliver live and scalable training sessions customized to customer maturity and needs
- check_circle Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Prerequisites & Qualifications
- check 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- check Excellent communication skills, with the ability to connect with a wide range of customer personas
- check Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- check A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
- check Experience using node-based design products or working with design and collaboration tools (preferred)
- check Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development (preferred)
About Figma Greenhouse Board
Verified hiring organization details.
Figma is a collaborative interface design and prototyping tool built on the web, enabling teams to build products together. Headquartered in San Francisco, CA with a presence in New York, NY, this entity represents Figma's active recruitment channel via Greenhouse for technical and operational roles.