Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Consider reviewing the missing technical prerequisites before submitting your application.
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About the Role
GitLab is the intelligent orchestration platform for DevSecOps. We enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
We embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange.
An overview of this role
As a Customer Success Engineer, you will help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.
This is a pooled model, meaning you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning.
Key Technical Responsibilities
- check_circle Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance.
- check_circle Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
- check_circle Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
- check_circle Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
- check_circle Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
- check_circle Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- check_circle Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples.
- check_circle Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.
Prerequisites & Qualifications
- check Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portuguese are a strong plus.
- check Located in the United States, Mexico, or Brazil.
- check Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning.
- check Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes.
- check A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
- check The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations.
- check Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- check Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model.
About GitLab Greenhouse Board
Verified hiring organization details.
GitLab Greenhouse Board operates as a remote-first technology and software hiring entity based in the United States, facilitating recruitment processes aligned with GitLab's broader organizational standards.