Skill Compatibility Diagnostics
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About the Role
Executive Overview: Delivery Excellence Manager
As a Delivery Excellence Manager at Airbnb Greenhouse Board, you will drive key technological innovations and solve complex software challenges in Ontario, Canada, Quebec. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Engineering Roadmap & Systems Impact
Airbnb is seeking a Delivery Excellence Manager to join our Community Support organization and lead a team of Team Specialists within Premium Support. This is a new, full-time people manager position based in Canada East - Remote. You will manage a team of 7-8 Team Specialists across Canada and EMEA, coaching and developing them across three areas of work: subject matter expertise, operations and administration, and projects.
We prioritize writing clean, maintainable, and observable code. You will play a foundational role in shaping our technical roadmap, mentoring team members, and establishing best-in-class architectural patterns.
Operating Environment
At Airbnb Greenhouse Board, we foster an async-first collaborative culture with dedicated deep-work hours, minimal meeting overhead, and continuous learning opportunities.
Key Technical Responsibilities
- check_circle Build and nurture an engaged, diverse team of seven to eight Team Specialists across Canada and EMEA.
- check_circle Mentor Team Specialists into larger project management initiatives. Create development paths and stretch assignments that take them from owning small work streams to leading cross-functional projects.
- check_circle Identify and implement workflow improvements, maintain and improve Slack-based processes, and bring insights back to leadership
- check_circle Lead the team’s subject matter expertise (SME) work as the frontline for Premium Support, overseeing consults and refresher sessions.
- check_circle Build a systematic, capacity-based approach to work intake and distribution in place of informal volunteering, and balance workloads fairly across the team.
Prerequisites & Qualifications
- check BA/BS degree required; MBA or equivalent Master’s degree strongly preferred
- check Change management skills, with the ability to lead a team through a transition from informal to structured ways of working
- check Excellent communication skills for collaborating with stakeholders and ensuring transparency within the team
- check Ability to drive strategic initiatives within the organization exercising deep influential skills & stakeholder management
- check Ability to work weekend days and on-call required, with flexibility to adjust your hours to overlap with team members in EMEA
About Airbnb Greenhouse Board
Verified hiring organization details.
Airbnb Greenhouse Board is an active technology employer in the Technology & Software sector, known for engineering rigor and scalable systems development.