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About the Role
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart is a Flex First team. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
Overview
As the Engineering Manager for the Service Platform team, you will lead the group responsible for Instacart’s core deployment and release engineering systems, including our canary infrastructure and end‑to‑end deployment tooling. This platform is foundational to the reliability of every service at Instacart, and your work will directly shape how developers safely, confidently, and efficiently ship code. You will partner closely with product, infrastructure, and service teams to define and evolve a platform that enables fast iteration without compromising reliability.
We are looking for a product-focused engineering manager with a strong interest in developer experience and internal tools, who can guide the team in building intuitive, scalable, and highly resilient systems. You will set the vision, drive execution, and ensure that Instacart engineers have world‑class tools to deploy, validate, and monitor their services.
About the Job
The Service Platform team at Instacart is a critical enabler for every engineering organization across the company. From owning our deployment pipeline and canary systems to defining the tooling that powers safe, reliable service delivery, our team ensures that developers can ship with confidence. We take pride in deep ownership, a strong product mindset, and a highly collaborative culture. You will work closely with experienced engineers and leaders across Instacart to drive key reliability and platform initiatives end to end.
Key Technical Responsibilities
- check_circle Lead the group responsible for Instacart’s core deployment and release engineering systems, including canary infrastructure and end-to-end deployment tooling.
- check_circle Partner closely with product, infrastructure, and service teams to define and evolve a platform that enables fast iteration without compromising reliability.
- check_circle Set the vision, drive execution, and ensure engineers have world-class tools to deploy, validate, and monitor services.
- check_circle Lead both product and critical reliability systems like Temporal, Canary, and Deployments in a fast-paced environment.
- check_circle Articulate and convey priorities while balancing constant organizational needs and cross-cutting stakeholder relationships.
- check_circle Navigate ambiguous and technical problem spaces to fully understand deployment infrastructure end-to-end.
- check_circle Lead by example with a strong incident triaging mindset, jumping into unfamiliar domains, languages, and problem areas.
Prerequisites & Qualifications
- check Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
- check 2+ years of experience leading and managing people with an emphasis on designing, analyzing, and troubleshooting large-scale distributed systems.
- check 7+ years of experience with software development in one or more programming languages.
- check Proven track record of launching and shipping high-impact products, with bonus points for internal, developer-facing products.
- check Strong proficiency in maintaining high standards for production services.
- check Strong communication skills with the ability to contextualize problems across various audiences.
- check Skilled at navigating ambiguity and involving the right stakeholders to address issues efficiently.
- check Expertise building platforms and high-scale infrastructure, acting as a visionary thinker capable of generating transformative ideas.
About Instacart Greenhouse Board
Verified hiring organization details.
Instacart Greenhouse Board is a remote hiring entity operating within the United States technology and software sector, associated with Instacart's broader recruitment and organizational infrastructure. Instacart is a leading grocery technology company in North America, operating an online grocery shopping and delivery service that connects customers with retailers. The engineering and technology teams at Instacart build and maintain complex distributed systems, logistics platforms, machine learning models for recommendations and search, and scalable web and mobile applications.