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About the Role
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades—the largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, this is your opportunity.
The Brokerage Communications Operations team’s mission is to ensure our customers receive clear, compliant, and timely information about their accounts and financial services. We collaborate across Operations, Compliance, Legal, Product, and Engineering to plan, build, and execute various mass customer communications. As a Brokerage Communications Specialist, you will play a key role in managing the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities—including high-profile, nationally visible programs.
You will own the day-to-day execution of communications, planning, drafting, routing for approval, and validating delivery. You will also participate in our 24/7 on-call rotation, responding quickly to critical operational events and drafting urgent communications. This position reports to the Senior Manager of Brokerage and Clearing Communications within our Market Operations org.
This role is based in our Chicago, IL and Denver, CO offices, with in-person attendance expected at least 3 days per week. This position is restricted to US citizens or lawful permanent residents due to legal requirements.
Key Technical Responsibilities
- check_circle Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and communications schedules, and drafting clear customer notices.
- check_circle Participate in the team's 24/7 on-call rotation, responding to operational incidents, drafting urgent customer-facing messaging, and coordinating key communications with leadership.
- check_circle Validate the successful delivery of required customer communications using data and reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures.
- check_circle Maintain comprehensive and organized delivery evidence to support audits, exams, and regulatory reviews.
- check_circle Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities across daily operational communications and concurrent regulatory projects.
Prerequisites & Qualifications
- check Hold Series 7 and Series 24 licenses, and bring 3+ years of experience in a financial services operations and regulatory compliance environment.
- check Demonstrate exceptionally polished written and verbal communication skills, with the ability to draft clear regulatory notices and present updates to senior leadership.
- check Show strong project coordination and self-starter skills, with the ability to manage multiple concurrent timelines and adapt to changing regulatory deadlines.
- check Feel comfortable working with structured data and AI-powered tools to pull, analyze, and reconcile datasets across operational systems.
- check Display high attention to detail, a proactive approach to identifying operational improvements, highly collaborative and strong relationship management skills.
- check Bachelor's degree or equivalent practical experience.
About Robinhood Greenhouse Board
Verified hiring organization details.
Robinhood Greenhouse Board is a technology and software entity operating under the broader Robinhood ecosystem, with key operational locations in Denver, CO, and Westlake, TX. The organization focuses on technical development and talent acquisition initiatives to support Robinhood's mission of democratizing finance for all.