Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Consider reviewing the missing technical prerequisites before submitting your application.
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About the Role
Join us in building the future of finance at Robinhood Greenhouse Board. Our mission is to democratize finance for all, standing at the epicenter of the largest transfer of wealth in human history as younger generations inherit an estimated $124 trillion of assets. We are building an elite, high-performing, fast-moving team that applies frontier technologies to the world's biggest financial problems with ethics at the center of everything we do.
As a Customer Experience Manager, Trump Accounts, you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, providing help desk support, and inspiring team members. You'll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture while serving as a subject matter expert on equities and market topics.
This role is based in our Westlake, TX office, with in-person attendance expected at least 5 days per week. The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET, and employees will work either five 8-hour shifts or four 10-hour shifts per week depending on business needs.
Key Technical Responsibilities
- check_circle Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics.
- check_circle Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
- check_circle Guide your team through change with effective communication and clarity.
- check_circle Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics.
- check_circle Support your team with expertise in investment-related topics including custodial accounts, IRAs, brokerage accounts, and investor education.
- check_circle Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
- check_circle Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
- check_circle Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.
Prerequisites & Qualifications
- check Active FINRA licensing
- check Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a track record of achieving results
- check Strong interpersonal and communication skills, with a passion for mentorship
- check Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirement accounts
- check Comfort leading through ambiguity and organizational change
- check Restricted to US citizens or lawful permanent residents due to legal requirements
About Robinhood Greenhouse Board
Verified hiring organization details.
Robinhood Greenhouse Board is a technology and software entity operating under the broader Robinhood ecosystem, with key operational locations in Denver, CO, and Westlake, TX. The organization focuses on technical development and talent acquisition initiatives to support Robinhood's mission of democratizing finance for all.