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About the Role
As a Customer Enablement Manager at Asana Greenhouse Board, you will partner with complex enterprise customers to transform how work gets done across their organizations. You will own a portfolio of strategic customers, providing a variety of enablement activities, including discovery, workflow consultation, change management, strategic enablement, and scalable education to accelerate adoption and measurable business outcomes.
Working closely with Customer Success, Sales, and Services, you will understand customer priorities, diagnose barriers to adoption, and recommend strategies that help organizations adopt new workflows and AI-enabled ways of working. As a senior individual contributor, you will serve as a trusted advisor, navigate complex stakeholder environments, and help shape repeatable approaches that strengthen Asana's broader Customer Enablement practice.
What you'll achieve
- Develop a deep understanding of customer business priorities, operating models, and ways of working through strategic trusted advisory.
- Independently manage complex enterprise engagements within your portfolio of strategic customers, keeping them aligned to customer outcomes.
- Help customers rethink how work gets done by translating Asana and AI capabilities into practical, scalable use cases and guiding behavior change.
- Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations.
- Use adoption, engagement, and efficacy data to assess impact, identify trends, and adjust engagement strategies.
- Identify risks, expansion opportunities, and new use cases, partnering with account teams to drive long-term customer value.
About us
Asana is a leading platform for human + AI collaboration relied on by millions of teams globally. Recognized by Fortune, Fast Company, Forbes, and Gartner, we foster a culture of innovation, inclusion, and belonging.
Key Technical Responsibilities
- check_circle Develop a deep understanding of customer business priorities and lead discovery to translate challenges into workflow recommendations.
- check_circle Independently manage complex enterprise customer engagements from discovery and planning through delivery and measurement.
- check_circle Guide customers through people, process, and behavior change to adopt new workflows and AI-enabled ways of working.
- check_circle Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations.
- check_circle Use adoption and engagement data to assess enablement impact, identify trends, and optimize customer plans.
- check_circle Partner with account teams to identify expansion opportunities, mitigate risks, and connect enablement strategies to commercial outcomes.
- check_circle Influence cross-functional partners and contribute to process, playbook, and program improvements beyond individual accounts.
Prerequisites & Qualifications
- check 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or related SaaS customer-facing roles.
- check Demonstrated experience independently leading complex enterprise customer engagements combining discovery, consultation, and facilitation.
- check Strong consultative skills to uncover root causes, synthesize complex information, and translate ambiguity into action plans.
- check Experience engaging and influencing senior and executive stakeholders while building alignment across diverse groups.
- check Excellent facilitation and communication skills for audiences ranging from practitioners to executives.
- check Strong project and portfolio management skills with a track record of managing multiple complex customer engagements.
- check Strong commercial acumen linking customer value, retention, expansion, and organizational change.
- check Strong product and technical curiosity with the ability to quickly develop expertise in new technology and AI capabilities.
- check Data-informed and outcomes-oriented mindset with experience evaluating impact through metrics.
- check Comfort operating in a fast-moving, ambiguous environment with strong judgment and prioritization capabilities.
About Asana Greenhouse Board
Verified hiring organization details.
Asana is a leading enterprise work management platform designed to help teams orchestrate their work, from daily tasks to strategic initiatives. The Vancouver, BC engineering hub contributes to the development of Asana's core SaaS platform, utilizing modern web technologies and scalable architectures to support millions of global users. This hiring entity represents Asana's recruitment operations utilizing the Greenhouse applicant tracking system to onboard top-tier technical talent in Canada.