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About the Role
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
What you’ll do at Figma:
- Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics
- Use product data and customer insights to develop proactive engagement strategies that drive measurable value
- Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma and drive adoption within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, renewal risk mitigation, and overall account strategy
- Deliver live and scalable training tailored to customer maturity and needs, partnering cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
We’d love to hear from you if you have:
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
While it’s not required, it’s an added plus if you also have:
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
Key Technical Responsibilities
- check_circle Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with customer goals and success metrics
- check_circle Use product data and customer insights to develop proactive engagement strategies that drive measurable value
- check_circle Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer
- check_circle Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- check_circle Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders
- check_circle Identify and empower internal champions who can advocate for Figma and drive adoption within their organizations
- check_circle Collaborate with Account Executives on account reviews, expansion opportunities, renewal risk mitigation, and overall account strategy
- check_circle Deliver live and scalable training tailored to customer maturity and needs, partnering cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Prerequisites & Qualifications
- check 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- check Excellent communication skills, with the ability to connect with a wide range of customer personas
- check Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- check A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
About Figma Greenhouse Board
Verified hiring organization details.
Figma is a collaborative interface design and prototyping tool built on the web, enabling teams to build products together. Headquartered in San Francisco, CA with a presence in New York, NY, this entity represents Figma's active recruitment channel via Greenhouse for technical and operational roles.