Skill Compatibility Diagnostics
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About the Role
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades, marking the largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the Team + Role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn’t a place for complacency; it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do.
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice, using exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, ensuring we make our platform experience as seamless as possible.
We demonstrate insane customer focus related to a range of needs—from simplistic to complex—through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.
Location & Work Model
This role is based in our Denver, CO, and Westlake, TX offices. In-person attendance is expected 5 days per week during the 6-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.
Key Technical Responsibilities
- check_circle Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
- check_circle Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
- check_circle Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
- check_circle Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
Prerequisites & Qualifications
- check A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
- check Excellent written and verbal communication skills with the ability to explain complex topics clearly.
- check Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
- check Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
- check Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
- check A Bachelor’s degree or prior experience in the financial services industry is a plus.
- check Experience working in a customer support environment is preferred.
- check Ability to work the required shift for a 24/7 model.
About Robinhood Greenhouse Board
Verified hiring organization details.
Robinhood Greenhouse Board is a technology and software entity operating under the broader Robinhood ecosystem, with key operational locations in Denver, CO, and Westlake, TX. The organization focuses on technical development and talent acquisition initiatives to support Robinhood's mission of democratizing finance for all.