Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Consider reviewing the missing technical prerequisites before submitting your application.
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About the Role
Join us in building the future of finance at Robinhood Greenhouse Board. Our mission is to democratize finance for all, standing at the epicenter of the largest transfer of wealth in human history as an estimated $124 trillion of assets are inherited by younger generations over the next two decades.
We are building an elite, high-performing, and fast-moving team applying frontier technologies to the world’s biggest financial problems. As a Customer Experience Representative in the Executive Office, you will play a critical role supporting escalated and high-visibility cases. You will investigate and resolve sensitive customer issues requiring advanced problem-solving, sound judgment, and strong communication, partnering closely with support, operations, compliance, and leadership teams to protect the customer experience and the Robinhood brand.
This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 5 days per week. The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET, working either five 8-hour shifts or four 10-hour shifts per week.
Key Technical Responsibilities
- check_circle Resolve customer escalations across support channels
- check_circle Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers
- check_circle Partner with Compliance, Legal, and senior leadership to provide case summaries, risk assessments, and resolution outcomes
- check_circle Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements
- check_circle De-escalate sensitive customer situations while maintaining a high standard of professionalism and empathy
- check_circle Manage and resolve high-visibility customer cases originating from social media and public platforms, ensuring timely responses, thoughtful engagement, and coordinated resolutions
Prerequisites & Qualifications
- check FINRA Series 7 and 63 licenses required
- check 2+ years of customer support or service experience in financial services
- check FINRA Series 3 and Series 66 are preferred and must be obtained within a certain amount of days of employment if not already held
- check Strong analytical and investigative skills with the ability to resolve complex issues independently
- check Experience managing highly escalated or sensitive customer situations
- check Strong ownership, judgment, and ability to adapt to changing priorities
- check Exceptional written and verbal communication skills, with the ability to clearly explain complex issues, deliver thoughtful updates, and engage professionally
About Robinhood Greenhouse Board
Verified hiring organization details.
Robinhood Greenhouse Board is a technology and software entity operating under the broader Robinhood ecosystem, with key operational locations in Denver, CO, and Westlake, TX. The organization focuses on technical development and talent acquisition initiatives to support Robinhood's mission of democratizing finance for all.