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About the Role
About Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. Today, Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to SMBs and Fortune 500 companies. Cloudflare protects and accelerates online applications without adding hardware, installing software, or changing a line of code. We value builders who see normalized problems on the web and use AI-native curiosity and modern tools to solve them quickly.
Role Overview
As a Customer Solutions Engineer (officially titled Center of Excellence Engineer) based in Bengaluru, India, you will serve as a technical product expert guiding customers from provisioned accounts to live, value-generating deployments. Positioned within our Go-To-Market (GTM) organization and reporting to a Center of Excellence Leader, you will provide post-sale onboarding, technical advisory, 1:1 technical engagements, and 1:many technical enablement events.
You will work closely with Customer Engineers, Account Executives, Support, and Product teams to ensure seamless customer onboarding across Application Security, CDN, Zero Trust/SASE, and Network Services.
What Makes Cloudflare Special
Cloudflare protects the free and open Internet through key initiatives including Project Galileo (protecting civil society and journalism organizations), the Athenian Project (securing local government election websites), and 1.1.1.1 (a privacy-first public DNS resolver).
Key Technical Responsibilities
- check_circle Own the end-to-end post-provisioning technical onboarding experience, leading initial deployment calls and validating live traffic behavior.
- check_circle Guide customers through Cloudflare configuration options and operational best practices across DNS, SSL/TLS, CDN, Application Security, Zero Trust/SASE, and Network Services.
- check_circle Troubleshoot onboarding issues including DNS failures, SSL/TLS errors, caching misconfigurations, and authentication issues.
- check_circle Deliver standardized customer guidance sessions, technical walkthroughs, workshops, bootcamps, 1:1 engagements, and 1:many webinars.
- check_circle Produce clear operational documentation, onboarding plans, runbooks, call summaries, and handoff materials to maintain cross-team continuity.
- check_circle Coordinate with Customer Engineering, Support, Product, and Account teams to route complex issues, document blockers, and support escalations.
- check_circle Contribute to reusable knowledge bases, process templates, automation scripts, and AI-assisted workflows to continuously optimize onboarding efficiency.
- check_circle Maintain working knowledge of Cloudflare product releases and leverage available AI tools to build innovative workflows supporting customer deployments.
Prerequisites & Qualifications
- check 5–12 years of experience in a customer-facing technical role (Customer Engineer, Technical Support, Implementation Engineer, Onboarding Engineer, Systems Engineer, TAM, or NOC/SOC analyst).
- check Working knowledge of core Cloudflare capabilities: Application Security, CDN, Zero Trust/SASE, and Network Services.
- check Strong understanding of networking fundamentals including DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
- check Familiarity with web security standards and concepts: OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
- check Hands-on experience with the Cloudflare Dashboard, REST API debugging, Terraform, and Identity Providers (Okta, Azure AD, SAML/OIDC).
- check Basic scripting proficiency in Python and Bash.
- check Observability expertise: ability to analyze Security Events, Logs, cURL outputs, HAR files, and diagnose 4xx/5xx HTTP error codes.
- check Strong written and verbal English communication skills with customer empathy and structured problem-solving ability.
- check Preferred: Existing Cloudflare certifications, prior production experience with Cloudflare, experience with IaC tools (Terraform, Pulumi), AI-augmented workflows, or knowledge of regulatory frameworks (PCI DSS, HIPAA, SOC 2, ISO 27001).
About Cloudflare Greenhouse Board
Verified hiring organization details.
Cloudflare is a technology company that provides web infrastructure, security, content delivery network services, and DDoS mitigation. Operating via a hybrid work model, the organization manages its career opportunities and applicant tracking through the Greenhouse recruitment platform.