Skill Compatibility Diagnostics
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About the Role
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools.
About the Role
Scaling Cloudflare’s most complex and critical accounts requires unparalleled focus. While Client Directors own the commercial relationships and Customer Engineers drive pre-sales, this role serves as the essential strategic link bridging the two. As a dedicated trusted advisor for 1–5 of our highest-value accounts, you will take a deeply consultative approach to map the customer's entire technical ecosystem, driving enterprise-wide transformation.
Platform Focus Areas
- App Modernization: Migration from legacy application architectures to Cloudflare's edge platform, including Workers, R2, D1, and Durable Objects.
- Developer: Adoption of Cloudflare's developer platform for net-new application development and storage layers.
- AI: Positioning Cloudflare as the AI inference and orchestration layer at the edge utilizing Workers AI, Vectorize, and AI Gateway.
Key Technical Responsibilities
- check_circle Develop account-specific adoption plans across App Modernization, Developer, and AI, mapping customer workloads to Cloudflare capabilities.
- check_circle Coordinate SE, CS, and Product resources against adoption milestones and run account team operating rhythms.
- check_circle Build relationships with technical decision-makers including CTOs, VPs of Engineering, and Platform Architects.
- check_circle Identify and qualify platform expansion opportunities and hand them off to the Client Director when commercial-ready.
- check_circle Bring strategic customer requirements into Product roadmap discussions and provide quarterly briefings on adoption patterns and blockers.
Prerequisites & Qualifications
- check 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
- check Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.
- check A natural obsession with how technology works and how it could be better, driven to discover architectural truths.
- check Comfortable in high-pressure, ambiguous environments with a strong bias for action.
- check 7+ years of deployment experience in a similar role or technical leadership role building security solutions.
- check Good understanding of AI, security challenges, and enterprise applicability.
- check Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, and AWS.
About Cloudflare Greenhouse Board
Verified hiring organization details.
Cloudflare is a technology company that provides web infrastructure, security, content delivery network services, and DDoS mitigation. Operating via a hybrid work model, the organization manages its career opportunities and applicant tracking through the Greenhouse recruitment platform.