Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
You have foundational skills, but may need to brush up on a few key required domains before the technical loop.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Billing Operations Analyst.
Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives the Twilio Magic. They also have outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.
Key Technical Responsibilities
- check_circle Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system.
- check_circle Gather and format large raw data sets to assist with customer billing reporting and queries.
- check_circle Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits.
- check_circle Analysis of revenue related balance sheet accounts and ad hoc customer financial reporting.
- check_circle Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing.
- check_circle Participate in external and internal audits, as requested.
- check_circle Resolve queries customers are facing relating to their billing by independently investigating customer issues, searching internal resources, previous cases, Slack channels etc.
- check_circle Provide detailed analysis of customer issues to the Sales team and communicate complicated issues via Slack, SFDC, or calls.
- check_circle Manipulate and analyze large datasets in Excel with advanced functions.
- check_circle Work under pressure in a high-paced environment with quick turnaround times in order to comply with team SLAs.
- check_circle Collaborate with other teams in order to solve root problems to customer issues and help out on other teams within the Billing Ops group as requested.
Prerequisites & Qualifications
- check Strong experience in the area of Billings / Revenue / Order to Cash.
- check Demonstrated problem-solving, strong interpersonal and communication skills.
- check Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
- check Solid experience working with large volume transactions with strong attention to detail.
- check Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- check 1-3 years experience in an Operations role.
- check Periodic weekend work will be essential for this role.
- check Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- check Proficient Spanish and English.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.