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About the Role
About the job
Twilio is seeking a highly proactive and business-minded Executive Business Partner to support executives within our Enterprise Technology organization. This role extends well beyond traditional administrative support. The successful candidate will develop a strong understanding of our business, technology strategy, organizational priorities, and key initiatives—using that context to anticipate needs, manage competing demands, and help leaders and their teams operate more effectively.
You will serve as a trusted partner to your executives, proactively managing their time and attention. You will be expected to exercise sound judgment, take ownership, and move work forward even when direction is not fully defined or all information is not yet available.
This role requires someone who is comfortable taking charge, solving problems, and navigating ambiguity. You will build strong relationships with executive leadership, their direct reports, and administrative partners across the organization, serving as a central point of coordination and a reliable source of insight and continuity.
Key Technical Responsibilities
- check_circle Develop a deep understanding of the Enterprise Technology organization, including its strategy, priorities, key initiatives, stakeholders, and operating rhythms.
- check_circle Serve as a trusted thought partner to executives, providing informed input, identifying potential risks or conflicts, and helping move priorities forward.
- check_circle Strategically manage complex executive calendars by evaluating and prioritizing requests, resolving conflicts, and protecting time for critical work.
- check_circle Make sound, independent decisions on behalf of executives, including determining participation and ensuring proper preparation with context and materials.
- check_circle Manage complex domestic and international travel, prepare and reconcile expenses, and proactively address changes or issues.
- check_circle Serve as a key point of contact for executives' direct reports and administrative partners, building trusted cross-functional relationships.
- check_circle Help translate executive priorities into action by tracking commitments, following up on decisions, and driving accountability for milestones.
- check_circle Support key projects and initiatives by gathering information, synthesizing updates, identifying dependencies, and ensuring stakeholder alignment.
- check_circle Draft and coordinate executive communications, presentations, program updates, meeting materials, and other written content.
- check_circle Manage leadership meeting and operating cadences, including developing agendas, coordinating presenters, and capturing action items.
- check_circle Lead the end-to-end planning and execution of executive offsites, leadership summits, strategic planning sessions, and team gatherings.
- check_circle Organize and support special events, team activities, and other high-visibility meetings through thoughtful research and logistics management.
- check_circle Analyze team surveys, operational information, or other inputs to identify themes and provide executives with useful insights.
- check_circle Identify opportunities to streamline workflows, improve operating practices, and create a more efficient experience for executives and their teams.
- check_circle Handle sensitive information and complex situations with exceptional discretion, professionalism, and judgment.
Prerequisites & Qualifications
- check 5+ years of experience supporting senior executives in a fast-paced, dynamic environment, preferably within the technology industry.
- check Demonstrated ability to take ownership, operate independently, and move work forward amid ambiguity, incomplete information, and changing priorities.
- check Strong business acumen and intellectual curiosity, with the ability to quickly understand organizational strategy and technology initiatives.
- check Proven ability to anticipate needs, exercise sound judgment, solve problems proactively, and make thoughtful decisions on behalf of senior leaders.
- check Experience strategically managing complex executive calendars, evaluating priorities, resolving conflicts, and making informed tradeoffs.
- check Demonstrated ability to build trusted cross-functional relationships and coordinate work across multiple teams and initiatives.
- check Exceptional organizational skills and attention to detail, managing multiple high-priority deliverables and deadlines simultaneously.
- check Strong written and verbal communication skills, including experience drafting executive-ready communications and presentation materials.
- check High level of integrity and discretion when handling confidential, sensitive, or business-critical information.
- check Experience planning and facilitating virtual, in-person, and hybrid leadership meetings, summits, offsites, and team-building events.
- check Familiarity with contract management, procurement processes, budget tracking, and general business workflows.
- check Proficiency with common productivity and collaboration tools, including Google Workspace and Zoom.
- check Demonstrated interest in and experience using AI and automation tools to improve productivity, quality, or efficiency.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.