Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
You have foundational skills, but may need to brush up on a few key required domains before the technical loop.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
At Twilio, we are shaping the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you are part of a vibrant team making a global impact each day.
As our Digital Sales Representative, you will play a key role in further growing Twilio’s social impact organization. You will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts, all while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.
About the Role
You will manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGOs, humanitarian aid, credit unions, and other non-profit segments. By working closely with customers to understand their business and technical requirements, you will help design solutions using Twilio’s communications API platform tailored to their specific use cases.
Work Environment & Expectations
This is a remote position based in the UK. While we operate as a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required to build relationships with customers and colleagues.
Key Technical Responsibilities
- check_circle Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGOs, humanitarian aid, credit unions, and other non-profit customers.
- check_circle Work with customers to understand business and technical requirements, designing solutions using Twilio’s communications API platform for specific use cases.
- check_circle Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue, and driving upsells and cross-sells.
- check_circle Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
- check_circle Collaborate with cross-functional internal teams including Sales, Sales Development, Marketing, Product, Engineering, and Support to execute renewals and address customer requirements.
- check_circle Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce through proactive efforts and collaboration.
- check_circle Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
- check_circle Drive deals forward, remove obstacles internally and externally, and recommend process improvements to support the team.
- check_circle Develop expertise in the social impact and nonprofit market to help prospective customers leverage Twilio’s platform.
- check_circle Communicate complex technical and financial details simply and effectively.
- check_circle Balance competing priorities and manage multiple projects and deals simultaneously.
Prerequisites & Qualifications
- check At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space with a record of top performance.
- check Technical solutions selling experience including closing experience.
- check Demonstrated track record of managing business forecasts and financial models.
- check Comfortable working with business and highly technical leaders to build supportive partnerships.
- check Analytical account development strategy based on using data to find opportunities and prove value.
- check Entrepreneurial mindset with an appetite to define processes and build programs.
- check Record of delivering revenue and gross profit results.
- check Deep personal interest in the social impact market and making a positive difference.
- check Strong written and verbal communication skills with the ability to simplify complex technical and financial details.
- check High adaptability, comfort with ambiguity, and ability to thrive in a rapid-paced environment.
- check Strong process-orientation with a focus on amplifying improvements across systems and teams.
- check World-class organization, prioritization, and documentation skills.
- check Experience with social impact and public sector entities is a plus.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.