Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Your background demonstrates direct alignment with this role's core architecture and tech stack.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.
Key Technical Responsibilities
- check_circle Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
- check_circle Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
- check_circle Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- check_circle Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- check_circle Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- check_circle Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- check_circle Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Prerequisites & Qualifications
- check Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
- check You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
- check Experience working in a fast paced, ambiguous environment, with a strong bias for action.
- check You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- check You are detail-oriented with good organizational skills and comfortable with ambiguity.
- check You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- check You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- check You have good time management and organizational skills and are comfortable working under pressure.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.