Skill Compatibility Diagnostics
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About the Role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Twilio is an innovative-driven company that’s dramatically transformed itself over the past 18 months and we’re seeking a CEO Communications Director to help support its CEO. In this highly visible, fast-paced, and strategic role, you will help shape and manage the CEO's external communications, building a high-impact narrative that elevates his voice across global stages, key industry moments, and digital channels.
This role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications to align the CEO’s external communications with our overarching business strategy.
How We Work
We are a remote-first company with a strong culture of connection and global inclusion. While you can work remotely worldwide, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Approximately 20% travel is anticipated for this role to help you connect in-person in a meaningful way.
Key Technical Responsibilities
- check_circle Drive Strategic Messaging: Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities.
- check_circle Shape Thought Leadership: Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines.
- check_circle Drive Media Relations: Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio's corporate narrative.
- check_circle Own CEO Social Presence: Direct, manage, and continuously grow the CEO's LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint.
- check_circle Collaborate Cross-Functionally: Serve as a bridge across the business, working in lockstep with the CEO and other key teams.
Prerequisites & Qualifications
- check 12+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment.
- check Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
- check Exceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader's authentic voice.
- check Hands-on media relations experience, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets.
- check Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
- check Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
- check Strong collaborative and influencing skills, with a proven ability to navigate complex, matrixed global organizations without formal authority.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.