Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
Your background demonstrates direct alignment with this role's core architecture and tech stack.
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About the Role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
About the job
Join the team as Twilio’s next Developer Success Engineer. In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.
Location & Schedule: This role will be remote and must be willing to work East Coast business hours. It is not eligible to be hired in CT, NJ, NY, PA at this time. Ability to work non-standard, on-call rotation weekend and holiday hours is required. Occasional travel may be required to participate in project or team in-person meetings.
Key Technical Responsibilities
- check_circle Build new features and fix bugs in Stytch and Twilio products.
- check_circle Serve as a technical resource for customers when they have questions about our product.
- check_circle Improve documentation and processes for internal and external stakeholders.
Prerequisites & Qualifications
- check A genuine drive to understand customer needs and concerns.
- check Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
- check Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
- check Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.
- check Familiarity with modern web services and APIs.
- check Demonstrated ability to communicate credibly and effectively at all levels.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.