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About the Role
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Join our remote-first team as Twilio's next Director, LATAM Carrier Relations.
About the Job
Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, and Regulatory—you will align market demand with local carrier capabilities to power Twilio's growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.
Location and Travel
This role will be remote, and based in Colombia or Brazil. Approximately 30% travel is anticipated to help you connect in-person in a meaningful way with customers and colleagues.
Key Technical Responsibilities
- check_circle Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
- check_circle Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
- check_circle Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
- check_circle Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
- check_circle Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
- check_circle Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.
Prerequisites & Qualifications
- check Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
- check Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
- check Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
- check Strong negotiation, influence, and communication skills in complex multi-country environments.
- check Data-driven, analytical approach to decision-making and route optimization.
- check Fluency in Spanish, English and Portuguese.
- check Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
- check Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.