Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
You have foundational skills, but may need to brush up on a few key required domains before the technical loop.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the Job
Twilio is seeking an experienced Director, Supplier Relations to execute our supply strategy, manage regional vendor and carrier partnerships, and lead a team of supplier relations specialists across Asia-Pacific (APAC). In this role, you will translate regional connectivity strategy into operational execution, optimizing COGS, route quality, and direct supplier partnerships. Working closely with cross-functional partners in Sales, Product, Legal, and Operations, you will ensure Twilio's infrastructure reliably aligns with rapid enterprise growth across diverse APAC markets.
Location & Travel
This role will be remote based in key APAC locations (Australia or Japan), though you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Approximately 20% to 25% regional travel is anticipated for supplier engagements and internal team alignment.
Key Technical Responsibilities
- check_circle Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
- check_circle Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
- check_circle Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
- check_circle Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
- check_circle Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
- check_circle Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.
Prerequisites & Qualifications
- check Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
- check Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
- check Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
- check Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
- check Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.
- check Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa) (Desired).
- check Bachelor's degree in Telecommunications, Business, or a related field (Desired).
- check Technical understanding of core communications protocols and standards such as SMPP, SIP, REST APIs, A2P/P2P messaging (Desired).
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.