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About the Role
At Twilio, we’re shaping the future of communications from the comfort of our homes, empowering millions of developers and hundreds of thousands of businesses worldwide. Join our remote-first team as an Emerging Fraud Researcher and play a critical role in detecting emerging fraud trends and behaviors across voice, messaging, and email channels on the Twilio Network.
About the Role
In this position, you will research novel fraud behaviors by analyzing industry trends and billions of events using cutting-edge AI tools. You will collaborate closely with data science and engineering teams to stress test our network, build robust machine learning models, and develop proactive mitigation strategies that protect our platform integrity and customers alike.
Why Twilio?
We champion a culture of connection, global inclusion, and continuous learning. While we operate as a remote-first company, we value face-to-face team building through ad-hoc gatherings, off-sites, and customer meetings. Unleash your potential and make a global impact with a vibrant team.
Key Technical Responsibilities
- check_circle Perform independent research using AI tools to identify novel emerging fraud trends
- check_circle Work with data scientists to create ML models to detect fraud behaviors at scale
- check_circle Continuously stress test our network for vulnerabilities
- check_circle Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO
- check_circle Develop and execute proactive fraud mitigation strategies to protect customers and the network
- check_circle Collaborate with data science and engineering teams to refine detection models and reduce false positives
- check_circle Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations
- check_circle Monitor industry trends in fraud and bot detection to maintain a competitive defense posture
Prerequisites & Qualifications
- check 5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems
- check Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses
- check Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure
- check Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders
- check Experience in the CPaaS, telecommunications, or payments industry (Desired)
- check Familiarity with machine learning concepts and their application in fraud detection (Desired)
- check Relevant certifications such as CFE (Certified Fraud Examiner) or CISSP (Desired)
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.