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About the Role
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
We are seeking an Executive Communications Director to be the trusted communications partner for Twilio’s Chief Product & Technology Officer (CPTO). In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPTO’s voice across internal and external audiences, reinforcing Twilio’s vision, product strategy, and industry leadership.
About the Role
Sitting within Twilio’s corporate communications team, you will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives. You will ensure clarity, alignment, and engagement across Twilio’s R&D organization and beyond, selectively supporting R&D leadership on various initiatives to share Twilio’s innovation story.
Work Environment & Expectations
This is a remote-first role based on the West Coast, USA. While we embrace remote work, approximately 25% travel is anticipated to help you connect in-person for team gatherings, functional off-sites, customer meetings, and relationship-building opportunities.
Key Technical Responsibilities
- check_circle Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio’s innovation story.
- check_circle Take the pen on all content coming from Twilio’s CPTO including keynotes, internal presentations, blogs, press and social media.
- check_circle Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio’s innovation story from various R&D leaders.
- check_circle Propose opportunities and concepts for thought leadership to elevate Twilio’s R&D leadership’s visibility in the market.
- check_circle Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings.
- check_circle Drive communications for ongoing change management initiatives within the R&D function.
- check_circle Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture.
- check_circle Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.
Prerequisites & Qualifications
- check 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role.
- check 5+ years in the tech industry.
- check Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs.
- check Strong executive presence and ability to advise on communications strategy to all levels of the organization.
- check Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams.
- check Excellent project management skills with strong business acumen and exemplary editing and writing skills.
- check Experience in external-facing thought leadership (blogs, event keynotes, social media) and proficiency in creating slide desks for large audience presentations.
- check Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.