Skill Compatibility Diagnostics
Live technical match evaluated against role architecture & expected skills.
You have foundational skills, but may need to brush up on a few key required domains before the technical loop.
Your skills are processed strictly in-memory and never saved to a database.
About the Role
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.
Key Technical Responsibilities
- check_circle Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
- check_circle Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
- check_circle Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
- check_circle Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
- check_circle Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
- check_circle Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
- check_circle Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
- check_circle Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
- check_circle Ability to balance competing priorities and manage multiple projects/deals at the same time.
Prerequisites & Qualifications
- check At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
- check An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
- check Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.
- check Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
- check Demonstrated track record of managing forecasts.
- check Analytical account development strategy based on using data to find opportunities and prove value.
- check World-class organization, prioritization, and documentation skills.
- check Entrepreneurial mindset.
- check Deep personal interest in the social impact market and dedicating your career to making a positive difference.
- check High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.