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About the Role
Are you a process-driven legal professional looking to make a global impact? Twilio is seeking a Legal Services Manager to join our Center of Excellence within the Legal Operations team. In this remote-first role, you will act as a critical bridge between our GTM teams and legal functions, managing high-volume, repeatable legal workflows while driving operational efficiency.
About the Role
As a Legal Services Manager, you will serve as the initial point of contact for legal inquiries, providing guidance and support to our GTM and Telecom Carrier Relations colleagues. You will be responsible for the independent review and negotiation of various commercial agreements, ensuring that our processes remain agile and effective. Beyond contract management, you will play a key role in refining our operational playbook and managing law firm billing configurations.
At Twilio, we believe in the power of technology to solve complex problems. We are looking for someone who is comfortable leveraging AI tools to streamline workflows and who thrives in a fast-paced, collaborative environment.
Key Technical Responsibilities
- check_circle Serve as the primary legal point of contact for GTM and Telecom Carrier Relations teams, providing process guidance and education.
- check_circle Review, vet, and respond to high-volume legal requests, including general inquiries and agreement negotiation requests.
- check_circle Independently draft and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders.
- check_circle Manage law firm eBilling matter creation, configuration, and invoice escalation resolution.
- check_circle Maintain and update the Center of Excellence Playbook with learnings from novel legal situations.
- check_circle Support ad-hoc operational projects and high-volume tasks across multiple legal functions.
Prerequisites & Qualifications
- check Bachelor’s degree.
- check 5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal.
- check Strong working knowledge of commercial contracting principles and experience negotiating standard legal templates.
- check Proficiency in tools including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
- check Working understanding of common LLMs (e.g., ChatGPT, Gemini, Claude) and their application in legal efficiency.
- check Excellent written and verbal communication skills with a customer-first mindset.
- check Ability to work independently in a fast-paced, evolving environment.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.