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About the Role
Are you ready to shape the future of global communications? Twilio is looking for a proactive and versatile Partner Program Manager to join our team. As we scale our partner ecosystem—spanning Systems Integrators (SIs), ISVs, Resell, and Technology partners—we need a strategic thinker to bridge the gap between high-touch partner experiences and advanced, automated operational systems.
Why Twilio?
At Twilio, we are a remote-first company that thrives on connection and global inclusion. You will be joining a vibrant team that empowers millions of developers and businesses to create personalized customer experiences. We value "Twilio Magic"—the drive to solve problems, take initiative, and constantly innovate. If you are passionate about building scalable frameworks and eliminating operational friction, this is the place for you.
The Role
You won't just follow a blueprint; you will help build it. This role is perfect for someone with an AI-forward mindset who wants to transform manual workflows into efficient, automated systems. You will serve as the operational engine for our partner programs, ensuring our data models and tools are optimized for growth while driving revenue velocity across our global network.
Key Technical Responsibilities
- check_circle Drive program modernization by identifying bottlenecks and automating manual workflows.
- check_circle Solve complex partner lifecycle challenges by building repeatable, programmatic solutions.
- check_circle Optimize partner onboarding pathways, lifecycle touchpoints, and support workflows.
- check_circle Build operational frameworks to streamline incentive administration and maximize partner-sourced revenue.
- check_circle Manage the partner tech stack and vendor relationships to ensure data optimization and scalability.
- check_circle Orchestrate high-touch communication strategies, including program documentation and enablement updates.
- check_circle Lead cross-functional project execution by aligning Product, Marketing, Sales, Legal, and Tech teams.
Prerequisites & Qualifications
- check Bachelor’s degree in Business, Marketing, Communications, or a related field.
- check 5–8 years of experience in partner program management, strategy and operations, or project management within a fast-paced tech environment.
- check Proven ability to operate in complex environments and turn ambiguous problems into actionable plans.
- check Strong project management skills with the ability to drive accountability across diverse stakeholders.
- check Excellent written and verbal communication skills for creating compelling program assets and guides.
- check Familiarity with CRM and partner ecosystem technologies (PRMs, account-mapping, data integration tools) is highly desired.
- check Understanding of SI, ISV, Resell, or Technology partner program structures.
About Twilio Greenhouse Board
Verified hiring organization details.
Twilio Greenhouse Board operates as a recruitment platform and hiring framework utilized by Twilio for managing talent acquisition and candidate pipelines in the technology and software sector. Twilio itself is a prominent cloud communications platform provider that enables developers to build, scale, and operate real-time communications within software applications.